Privacy Policy

This Privacy Policy explains how SocialLets ("SocialLets", "we", "us", or "our") collects, uses, stores, and protects personal data when you use our website at https://www.sociallets.co.uk and related services (together, the "Platform").

We are committed to protecting your privacy and handling your data in an open and transparent way, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Who we are

SocialLets operates a digital marketplace that connects landlords and verified housing providers in the social and supported housing sector. Social and supported housing — connecting landlords and providers.

For the purposes of data protection law, SocialLets is the data controller responsible for your personal data. If you have questions about this policy or how we handle your information, contact us at .

2. Scope

This policy applies to:

• Visitors browsing the Platform without an account
• Registered users, including landlords, housing providers, and administrators
• Individuals whose details are submitted by an organisation on their behalf (for example, a provider contact)
• Communications you send to us by email or through support channels

This policy does not cover third-party websites or services linked from the Platform. Those sites have their own privacy policies, and we encourage you to read them before providing personal data.

3. Personal data we collect

The information we collect depends on how you use the Platform and which account type you hold.

3.1 Account and identity information

• Name, email address, telephone number, and password (stored in hashed form)
• Account role (tenant, landlord, housing provider, or administrator)
• Organisation name, type, address, registration numbers, website, and description (for providers)
• Job title and professional contact details where supplied during onboarding

3.2 Housing and marketplace information

• Property listings submitted by landlords, including address, rent, availability, compliance details, and descriptions
• Provider placements and landlord requirements, including location preferences, bedroom counts, support levels, urgency, and eligibility criteria
• Tenant search preferences, such as preferred areas, budget, accessibility needs, and bedroom requirements
• Tenant eligibility questionnaire responses, including work situation, household income band, and housing situation
• Match scores and suggested connections between listings and requirements
• Content you publish, edit, hide, or delete through the Platform

3.3 Technical and usage information

• IP address, browser type, device information, and operating system
• Pages viewed, actions taken, timestamps, and referral source
• Session identifiers and authentication logs
• Error reports and security event data necessary to protect the Platform

3.4 Communications

• Messages you send to our support or compliance teams
• Records of verification reviews for housing provider accounts
• Feedback, complaints, and survey responses where you choose to participate

4. How we collect personal data

We collect personal data when you:

• Register for an account or complete onboarding forms
• Create, edit, publish, or remove listings, placements, or requirements
• Set or update tenant search preferences
• Use the map, dashboards, matching tools, or modal forms on the Platform
• Contact us by email or other support channels
• Interact with cookies and similar technologies described below

We may also receive information from publicly available registers (for example, charity or company registration details) when verifying housing provider accounts.

5. Lawful bases for processing

We process personal data only where we have a lawful basis under UK GDPR. Depending on the activity, this may include:

• Contract: to create and manage your account, provide marketplace features, and deliver services you request
• Legitimate interests: to operate, secure, and improve the Platform, prevent fraud, verify providers, generate matches, and communicate service updates, balanced against your rights
• Legal obligation: to comply with applicable law, regulatory requests, tax requirements, or court orders
• Consent: where required for optional communications or non-essential cookies; you may withdraw consent at any time

6. How we use personal data

We use personal data to:

• Provide access to dashboards, listings, placements, requirements, and map tools
• Display approved landlord properties to housing providers and active tenant placements to tenants
• Calculate and present match suggestions between properties and provider requirements
• Help tenants identify placements that may suit their stated preferences
• Verify housing provider organisations before granting full posting access
• Send service messages, security alerts, and account-related notifications
• Investigate misuse, enforce our Terms of Service, and protect users
• Monitor performance, fix faults, and develop new features
• Meet legal, regulatory, and record-keeping obligations

7. Automated matching and profiling

The Platform uses rule-based matching to compare property listings, provider requirements, and tenant search preferences. Match results are presented as suggestions only. They do not constitute an offer, recommendation, suitability assessment, or decision with legal or similarly significant effects.

No fully automated decision-making is used to grant tenancies, approve providers, or reject users without human involvement. Provider verification and property approval may involve manual review by our team.

8. Who we share personal data with

We do not sell your personal data. We may share information in the following circumstances:

• Other Platform users: listing and requirement information is visible to other users according to account role, publication status, and Platform settings. For example, approved landlord properties may be visible to providers; active tenant placements may be visible to tenants.
• Service providers: trusted suppliers who host infrastructure, provide email delivery, analytics, or security services, under contractual confidentiality and data protection obligations
• Professional advisers: lawyers, accountants, or insurers where reasonably necessary
• Authorities: regulators, law enforcement, or courts where required by law or to protect rights, safety, and security
• Business transfers: if we reorganise, merge, or sell part of our business, subject to appropriate safeguards

9. International transfers

We aim to store and process personal data within the United Kingdom or European Economic Area. If data is transferred outside the UK/EEA, we will ensure appropriate safeguards are in place, such as UK International Data Transfer Agreements or equivalent approved mechanisms.

10. Data retention

We keep personal data only for as long as necessary for the purposes described in this policy, including:

• Active account data: retained while your account remains open and for a reasonable period afterwards
• Listings and requirements: retained according to status (draft, active, closed, fulfilled) and operational need
• Account records: retained while your account is active and for a reasonable period afterwards
• Security and audit logs: retained for a limited period to investigate incidents and protect the Platform

When data is no longer needed, we delete or anonymise it unless law requires longer retention.

11. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures include access controls, encrypted connections (HTTPS), hashed passwords, session management, and restricted administrative access.

No online service can guarantee absolute security. You are responsible for keeping your login credentials confidential and notifying us promptly if you suspect unauthorised access to your account.

12. Cookies and similar technologies

We use cookies and similar technologies to operate the Platform, maintain sessions, remember preferences, and understand how the site is used.

• Strictly necessary cookies: required for login, security, and core functionality
• Functional cookies: to remember choices and improve usability
• Analytics cookies: where used, to understand traffic and improve performance

You can control cookies through your browser settings. Disabling certain cookies may affect your ability to use some features, including secure login.

13. Marketing communications

We may send service-related messages about your account, security, listings, matches, or material changes to our terms or policies. These are part of operating the Platform.

Where we send optional marketing communications, we will do so in line with PECR and UK GDPR requirements. You may opt out of marketing emails at any time using the unsubscribe link or by contacting us.

14. Your rights

Under UK data protection law, you may have the following rights, subject to certain exemptions:

• Right of access — to obtain a copy of your personal data
• Right to rectification — to correct inaccurate or incomplete data
• Right to erasure — to request deletion in certain circumstances
• Right to restrict processing — to limit how we use your data in certain cases
• Right to object — to object to processing based on legitimate interests or direct marketing
• Right to data portability — to receive certain data in a structured, machine-readable format
• Rights related to automated decision-making — where applicable under UK GDPR

To exercise your rights, email . We may need to verify your identity before responding. We aim to reply within one month, as required by law.

15. Children

The Platform is not intended for children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.

16. Third-party links

The Platform may contain links to external websites, including maps, registration bodies, or partner resources. We are not responsible for the privacy practices of those third parties.

17. Changes to this policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. When we make material changes, we will post the updated policy on this page and adjust the "Last updated" date. Where appropriate, we may also notify registered users by email or through the Platform.

18. Complaints

If you are unhappy with how we handle your personal data, please contact us first at so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

• Website: ico.org.uk
• Telephone: 0303 123 1113

19. Contact us

For privacy questions, data subject requests, or security concerns:

• Email: